If you are new to Replace Base, simply click register and we'll ask you for a few details.
Independent phone repair shops are the back bone of the repair industry; we have built great relationships with repair shops all over the EU over the years and are proud to offer you some great benefits to keep your operation running smoothly.
We work closely with the worlds best transportation companies such as Fedex and TNT to ensure your parts arrive on time, every time.
We ship over 1000 components every day around Europe and our dedicated team are experts in issues that can arise when exporting, your orders are in safe hands
Trade accounts with heavy discount of upto 50% on over 14000 parts, available for same day dispatch.
Same day return processing.
VAT Registered? no problem, you can shop and checkout VAT free
No re-stocking fees.. ever.
All parts are covered under our extensive warranty with over 8000 of our parts carrying our Unlimited Lifetime Warranty (excluding consumables) - all transferable to your customer.
Assurances on product safery on own branded products (such as CE certifications, MSDS and RoHS)
Dedicated account management and support team with priority service.
Dedicated phone and live chat support and order line on +4416049924701 (Mon - Fri 10AM-5PM UK Time)
Dedicated road network to most EU destinations to carry hazadous items (such as battories) on TNTs express road network
30 day return window for full refunds and exchanges on unused items.
Postage refund for faulty returns (upto standard Airmail)
Priority order processing and same day dispatch.
Access our bulk service, giving you the ability to have a completely tailored order
We know local tax laws and customs policies inside out, that's why we provide electronic CN22/CN23 documentation with every applicable order and have a very low delay rate due to customs
Loyalty points giving your 1-2% rebate on every order to spend or save
Bulk order CSV upload to save time
We use current exchange rates that are updated multiple times a day to ensure you always seeing the most upto date prices.
Road or Air, we offer dedicated road (2-3 day services) and Air (1-2 day service) on all products some EU destinations even receive goods on a next day service!
We are seeing huge growth in demand for schools, councils and other public sector organisations requiring components for a variety of devices - we have a great deal of experience with these sectors and can help streamline in-house repairs.
As well as receiving the same perks we give repair shops, we also have some added benefits that include:
60 Day credit accounts
Ability to raise Purchase Orders directly online
Direct line with our accounts department
We deal with some of the largest insurance companies, resellers, corporations both public and private sectors and can deal with a large variety of requirements including but not limited to:
Bespoke and customized products, such as batteries with company branding, all made with CE cerfification from leading OEMs
Access to vast amounts of parts that we may not ordinarily stock in our warehouse, on a 7 day lead time
Assistance with project planning
Repair service: we can repair most devices in-house with tailored contractual obligations and to SLAs
Please select the option most appropriate to your situation.
If you already have an account with us, and ordered using this account, please use the following fields to login to your returns portal:
If you have made an order with us, but do not have an account, please add your email address and your order number, in order to log into your returns portal: